It goes without saying that support questions related to server problems (downtime, odd errors out of nowhere, etc) are on us. However, in order to provide our First Class service day-in and day-out, we do have to charge for technical support like programming, custom design, and text/image updates.
In order to offer our customers support that fits their needs, we offer the following technical support billing options:
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Contract Technical Support
For those who want consistent costs without any surprises, we offer technical support contracts. This is great for customers who regularly like to have our help tweaking their site to be the best representation of their Mompreneurship.
$35 per hour of support, billable in 5 minute increments
Contract for 1 hour of support each month
Support hours rollover from month to month, so you never lose the support you paid for
Billable monthly or quarterly, automatically billed
To purchase contract technical support, click here to enter our client support system and purchase a contract through our automated system.
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Pay-As-You-Go Technical Support
For those who prefer to only purchase support when they really need it. This is helpful for those Moms who rarely need our help keeping their site humming along.
$40 per hour of support, billable in 10 minute increments
You will be billed when support is requested. We will quote you an estimate for the time required to complete your work. Once we receive payment, your work will start.
Support hours last for 6 months should we overestimate
To purchase pay-as-you-go technical support, click here to enter our client support system and open a ticket with our Sales team for a quote on your support project.
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